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Check-in and Boarding Guidelines
Check-in counters open 2 hours before scheduled time of flight departure and strictly close 45 minutes before flight departure for domestic flights. For international flights using A319 / A320 and A330 aircraft departing the Philippines, check-in counters open 3 hours and close 45 minutes before flight departure. For flights departing Dubai, check-in counters open 3 hours and close 1 hour before flight departure. A confirmed booking shall be cancelled and released to waitlisted persons if the guest failed to check-in within the prescribed time.
Guests must be at the boarding gate at least 30 minutes before flight departure as we close the gate 15 minutes before flight departure for all flights using ATR/ A319 and A320 aircraft. For flights using A330 aircraft departing the Philippines, boarding commences 45 minutes and gate closes 15 minutes before flight departure. For flights departing Dubai, boarding commences 45 minutes and gate closes 20 minutes before flight departure. Guests not at the boarding gate at the prescribed time will not be allowed to board the aircraft.
Only 1 piece of baggage is allowed to be carried on board provided that it does not exceed the dimensions 56cm x 36cm x 23cm for Airbus flights and 56cm x 35cm x 20cm for ATR flights. It should not weigh more than 7kg for all flights except in Caticlan which has a maximum carry-on baggage weight of 5kg. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on-board.
Check-in bag must not exceed 32kg per piece in accordance with the occupational safety rule. Any bag exceeding 32kg will not be accepted as check-in baggage.
You are solely responsible to secure and comply with the immigration, customs, travel and legal requirements of your destination country. Since we are a point-to-point carrier, we will not accept guests transiting without visa and will not be responsible for any connecting flight arrangement you may choose to make.
In circumstances wherein we are required to return you to your point of origin due to your inadmissibility into a country, you will shoulder applicable fare, penalties, fees or fines and we will not refund your fare to you.
Guests with international travel must possess a valid passport with at least six (6) months validity from the date of their departure and the applicable valid visas. They must also have a return or an onward ticket and must be able to satisfactorily prove upon request, sufficient means of financial support during their stay in the country of their destination.
Please be advised that based on Davao City ordinance no. 0292-06/03005-00 known as the Comprehensive Children and Family Support,
all carriers are required to advise passengers that:
1. If a child/ minor is traveling alone, parents/ guardian need to secure permit to travel from the City Social Services and Development Office (CSSDO). Below are the required documents for one to get permit to travel:
a. Birth certificate of the minor (original and photocopy)
b. Barangay clearance issued by the Punong Barangay – stating that the barangay has knowledge of the travel plans of the minor
c. Written parental consent attested by the Punong Barangay (if no parents, consent shall be made by the grandparents or the eldest sibling)
d. Identification card of the minor (original and photocopy)
e. Identification card of the authorized person who will accompany the child in his travels (original and photocopy)
2. If a child/ minor is traveling with both or any of his parents, there is
no need to secure permit to travel
as long as there is document to prove of the minor’s relation such as:
a. Birth certificate
b. Valid Ids
Special Service Request
For guests requiring special assistance/ handling, please be guided by the following guidelines:
It is the responsibility of the pregnant guest to advise us of the progress of their pregnancy during booking and upon check-in. We refuse carriage to pregnant guests 34 weeks and above. For pregnant guests less than 34 weeks, please bring a medical certificate stating the age of gestation with notation “Fit to Travel” and signed by your personal physician. The guest must complete travel within the validity period of the medical certificate which is seven (7) days from the date of issuance for both domestic and international flights. Kindly fill out the Special Handling Form and present at check-in.
Children below 7 years old will not be accepted for carriage unless they are accompanied by an adult. Children aged 7 to below 12 years old will be accepted only after the prescribed Unaccompanied Minor Handling Fee is paid.
For Filipino minors travelling to a foreign country, please check the rules governing minor travel as issued by the Department of Social Welfare and Development.
Guests Needing Special Assistance
Acceptance for carriage of persons with disabilities, guests with medical condition or other guests requiring special assistance is subject to arrangement with us at least 48 hours prior the scheduled flight. In certain airports, we may charge minimal handling fee for the use of lifts and you need to inform the airline at least 3 days prior the scheduled flight. Please contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888.
If you are booking 2 single-sectoral flights (example: CEB-MNL then MNL-HKG), please allow the following minimum times between the first arrival and the next take-off.
Domestic: 2 hours minimum time
International: 3 hours minimum time
These are the minimum time required to collect baggage and complete check-in procedures required for your second flight.
We are a point-to-point carrier and will not be liable for any misconnections brought about by delays, cancellations and any flight arrangements you may choose to make.
If you have onward flights with other airlines, you will have to pick up your bags and clear through Immigration and Customs so please make sure that you have all your visa requirements with you.
At any time after a booking has been made, we may change our schedules and /or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstance beyond our control or for reasons of safety or security.
In the event of these disruptions, the following options are your sole remedies against us:
3. Travel credits
Fare rules and airline policies shall apply during these circumstances.
Online Booking Cut-off
Internet bookings are not permitted within 3 hours and 59 minutes from the scheduled time of departure. If you wish to travel within this time, you may contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888 to check availability of your preferred flight. Booking can only be done at our sales offices or airport sales counters
Travel Tax and Terminal Fee
For Filipino guests travelling to a foreign country, Philippines travel tax amounting to PhP1,620 per guest needs to be paid at the origin departure airport.
For guests travelling from Jakarta / Brunei / Philippines:
Terminal fee shall be paid at the airport upon check-in.
Red Eye Flights
For flights departing past midnight (that is, 0040H, 0025H etc), please be reminded that you need to check-in for your flight the day before the date indicated on your Itinerary Receipt.
General Terms and Conditions