Important Reminders & Info
Check-in and Boarding Guidelines
Check-in counters open 2 hours before scheduled time of flight departure and strictly close 45 minutes before flight departure. A confirmed booking shall be cancelled and released to waitlisted guests if you fail to check-in within the prescribed time.
You must be at the boarding gate at least 30 minutes before flight departure as we close the gate 15 minutes before flight departure. Guests not at the boarding gate at the prescribed time will not be allowed to board the aircraft.
Baggage Information
Free checked baggage allowance is 15kg on all flights except Caticlan with free checked baggage allowance of 10kg. Anything in excess of these maximum weights may be carried subject to load limitation and safety concerns at the standard excess baggage rate.
Only 1 piece of baggage is allowed to be carried on board provided that it does not exceed the dimensions 56cm x 36cm x 23cm for Airbus flights and 56cm x 35cm x 20cm for ATR flights. It should not weigh more than 7kg for all flights except in Caticlan which has a maximum hand baggage weight of 5kg. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on-board.
Travel Documents
You are solely responsible to secure and comply with the immigration, customs, travel and legal requirements of your destination country. Since we are a point-to-point carrier, we will not accept guests transiting without visa and will not be responsible for any connecting flight arrangement you may choose to make.
In circumstances wherein we are required to return you to your point of origin due to your inadmissibility into a country, you will shoulder applicable fare, penalties, fees or fines and we will not refund your fare to you.
For guests travelling to Shanghai and Guangzhou from Manila:
You must have a visa prior acceptance for check-in at any Philippine airport.
Special Service Request
For guests requiring special assistance/ handling, please be guided by the following guidelines:
Expectant Mothers
It is the responsibility of the pregnant guest to advise us of the progress of their pregnancy during booking and upon check-in. We refuse carriage to pregnant guests 34 weeks and above. For pregnant guests less than 34 weeks, please bring a medical certificate stating the age of gestation and signed by your personal physician.
Unaccompanied Minors
Children below 7 years old will not be accepted for carriage unless they are accompanied by a person at least 18 years of age. Children aged 7 to below 12 years old will be accepted only after the prescribed Unaccompanied Minor Handling Fee is paid. (link to fee summary)
For Filipino minors travelling to a foreign country, please check the rules governing minor travel as issued by the Department of Social Welfare and Development.
Guests Needing Special Assistance
Acceptance for carriage of incapacitated guests, guests with illness or other guests requiring special assistance is subject to arrangement with us at least 3 days prior the scheduled flight. In certain airports, we may charge minimal handling fee for the use of lifts, wheelchairs etc. Please contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888.
Flight Connections
If you are booking 2 single-sectoral flights (example: CEB-MNL then MNL-HKG), please allow the following minimum times between the first arrival and the next take-off.
Domestic: 2 hours minimum time
International: 3 hours minimum time
There are the minimum times required to collect baggage and complete check-in procedures required for your second flight.
We are a point-to-point carrier and will not be liable for any misconnections brought about by delays, cancellations and any flight arrangements you may choose to make.
For guests travelling to Singapore, Kuala Lumpur and Bangkok:
If you have onward flights with other airlines, you will have to pick up your bags and clear through Immigration and Customs so please make sure that you have all your visa requirements with you.
Flight Disruptions
At any time after a booking has been made, we may change our schedules and /or cancel, terminate, divert, postpone or reschedule or delay any flight where we reasonably consider this to be justified by circumstance beyond our control or for reasons of safety or security.
In the event of these disruptions, the following options are your sole remedies against us:
1. Rebooking
2. Refund
3. Travel credits
Fare rules and airline policies shall apply during these circumstances.
Online Booking Cut-off
Internet bookings are not permitted within 23 hours and 59 minutes from the scheduled time of departure. If you wish to travel within this time, you may contact our Call Center at (+632) 70-20-888 or (+6332) 230-8888 to check availability of your preferred flight. Booking can only be done at our sales offices or airport sales counters
Travel Tax and Terminal Fee
For Filipino guests travelling to a foreign country, Philippine travel tax amounting to PhP1,620 per guest needs to be paid at the origin departure airport.
For guests travelling from Jakarta:
Terminal fee shall be paid at the airport upon check-in.
Red Eye Flights
For flights departing past midnight (that is, 0040H, 0025H etc), please be reminded that you need to check-in for your flight the day before the date indicated on your Itinerary Receipt.
